Common questions
Clear answers about accounts, trading, funding and security. Can't find what you need? Our desk replies 24/6.
First Steps
What is CFD trading?
A Contract for Difference is an agreement to exchange the change in an asset's price from when a position opens to when it closes. You never own the underlying asset, so you can trade both rising and falling markets with flexible leverage.
How do I open an account?
Fill in the online registration form, confirm your identity with a government-issued ID and proof of address, then fund your account using any supported payment method. Most accounts are approved within one business day.
Is there a demo account?
Yes. Every client gets a free demo account loaded with virtual funds, so you can try strategies on live market data before putting real money at risk.
What is the minimum deposit?
The Basic account starts at 250 USD. Higher tiers unlock tighter spreads, senior account managers and VIP research.
Trading
Which markets can I trade?
More than 1,000 instruments across forex, shares, commodities, indices and cryptocurrencies, all from one wallet.
What leverage is available?
Adjustable leverage of up to 1:200, depending on the instrument, your account tier and your regulatory region.
When are the markets open?
Forex and crypto trade 24 hours a day, five days a week. Individual shares and indices follow the hours of their home exchange, which are shown in the platform.
Do you charge commissions?
Our pricing is based on the spread, with no commission on standard accounts. Overnight financing may apply to positions kept open past the daily rollover.
How do stop loss and take profit work?
Set both levels when you open a position, or change them later. The platform closes the trade for you as soon as the market hits your level, so you can limit risk without watching the screen.
Deposits & Withdrawals
How fast are deposits credited?
Card and e-wallet deposits arrive within minutes. Bank transfers usually clear in one to three business days, depending on your bank.
How do I withdraw profits?
Send a withdrawal request from your client area. Funds go back to the original payment method, normally within 24 hours of approval.
Are there any hidden fees?
No. We guarantee a no-hidden-fees policy. Any third-party bank charges are shown before you confirm a transaction.
Security & Support
How is my money protected?
Client money is kept in segregated bank accounts, separate from company funds, and every transaction is protected with bank-level TLS encryption.
Do you offer negative balance protection?
Yes. Negative equity protection comes as standard on every account tier, so you can never lose more than the balance you deposited.
How can I reach support?
Our multilingual desk is open 24/6 via live chat, email and phone, with a personal account manager from the Silver tier upwards.
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